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Refund Policy

Last Updated: August 2026

 

Thank you for choosing Whylde Atelier. Because our luxury cards and bespoke event suites are individually handcrafted, personalized, and created to order, our return and refund policies are structured to reflect the bespoke nature of our work. Please review the details below before placing your order.

 

1. Cancellations & Order Changes

Because production or custom digital design work may begin shortly after payment is received, cancellation windows are strictly limited:

 

  • Full Cancellations: Cancellations accepted strictly within 2 hours of invoice payment, provided production or bespoke layout design has not started.

     

  • Standard Personalized Order Modifications: Requests to modify wording, names, or dates for standard personalized cards must be submitted within 12 hours of order placement. Once you receive notification that production or custom design work has commenced, no further modifications can be made or guaranteed.

     

  • Late Cancellation Requests: Once production or physical crafting has begun, orders cannot be cancelled, changed, or refunded.

     

2. Digital Proof Approvals & Typos

For custom and bespoke orders, digital proofs are emailed for written review and approval before crafting begins.

 

  • Customer Responsibility: Customers are strictly responsible for verifying all personalization details, including names, dates, spelling, grammar, address details, and wording prior to giving written approval.

     

  • Typos Identified After Approval:

     

    • If an error is noticed within 2 hours of written proof approval and crafting has not started, corrections will be made free of charge.

       

    • If crafting has already begun or completed, a reprint/remake fee will apply to recreate the item.

       

    • We cannot offer refunds or free replacements for customer spelling or detailing errors once production has begun based on your written approval.

       

3. Non-Refundable Items & Final Sale Policy

Due to the custom and made-to-order nature of our studio's items, the following sales are final:

 

  • Personalized & Bespoke Cards: All personalized, custom-drafted, and bespoke cards or event suites are final sale and non-refundable.

     

  • Non-Personalized Cards: We do not accept returns or offer refunds on non-personalized cards after purchase. Please review item photos, dimensions, and specifications carefully prior to placing your order.

     

  • Digital Proof Fees & Custom Design Work: Design time and custom digital layout work that has already been executed cannot be refunded.

     

4. Damaged, Defective, or Incorrect Items

We take exceptional care in packaging our handmade creations to ensure they arrive in perfect condition. However, if your order arrives damaged during transit or contains a clear error made on our part (differing from your approved text or quote details):

 

  1. Notification Timeframe: You must contact us within 48 hours of delivery at whyldeatelier@gmail.com.

     

  2. Required Evidence: Please include your order/invoice number along with clear, high-resolution photos showing the damaged items, the error, and the external packaging.

     

  3. Resolution: Upon reviewing and verifying the issue, we will craft and dispatch a replacement item free of charge at no additional cost to you.

5. Handmade Product Variations (Non-Eligible for Refund)

Our products are luxury items crafted, cut, assembled, and finished by hand using heavyweight cardstock, non-tarnishing foils, embossed details, and natural paper materials.

 

  • Minor organic tone, texture, and stock variations occur naturally in physical paper materials.

     

  • Physical item colors may vary slightly from online product photos or digital proofs due to screen calibration differences across monitor and mobile device screens.

     

  • These natural variations are an inherent feature of handmade craftsmanship and are not considered defects or errors for refund purposes.

     

6. Shipping Charges & Return Postage

  • Shipping and delivery fees paid at the time of order are non-refundable.

     

  • If an authorized return or exchange is granted by Whylde Atelier for a non-customized issue, the customer is responsible for all return shipping costs. Returned items must be packaged securely in their original condition; we recommend using a tracked postal service.

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7. Contact Us

If you have questions regarding an existing order, need to report damage, or require assistance with your quote, please contact us.

 

 

  • Response Time: Within 48 business hours (Monday–Friday)

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