Last Updated: August 2026

 

Contact: whyldeatelier@gmail.com

 

Governing Law: United Kingdom

 

Welcome to Whylde Atelier. By accessing our website, submitting an order quote, or purchasing our luxury handmade cards, you agree to be bound by the following Terms of Use and Terms of Sale. Please read them carefully.

 

1. Website Use & General Requirements

• Age Requirement: By using this website, you confirm that you are at least 18 years old or have explicit permission from a parent or legal guardian to place an order.

   

• Acceptable Use: You agree not to misuse this website. This includes, but is not limited to, attempting to gain unauthorized access to the website, interfering with its functionality, or using it for unlawful purposes.

   

• Account Registration: You do not need to create an account to place an order.

   

• Third-Party Services: Our website may use trusted third-party services to support features such as website hosting, forms, payment processing, and delivery logistics. We are not responsible for disruptions, errors, or delays caused by services that are outside of our direct control.

   

2. Orders, Quotes, Invoicing & Payment

• Order Quotes & Pricing: All orders are subject to acceptance. Prices displayed on the website are starting prices and may change at any time. Final pricing will be provided through a personalised quote based on your order details.

   

• Invoicing System: All transactions are handled through an invoice system. Upon selecting your items or requesting custom work, an invoice detailing your order and payment instructions will be sent directly to your email.

   

• Payment Terms: Payment must be made in full after quote approval and before production begins. Orders will not be created, processed, or dispatched until full payment has been successfully received.

   

• Payment Processing: Payments are securely processed via Revolut. We accept major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and other supported payment methods. We do not store or retain your financial information.

   

• Gift Cards: We do not offer digital gift cards.

   

3. Handmade Craftsmanship, Materials & Product Variations

• Handmade Nature: Our cards are luxury, made-to-order items individually designed, cut, assembled, and finished by hand. We use heavyweight premium cardstock (250gsm–300gsm), shiny gloss cardstock, acid-free materials, non-tarnishing foils, and embossed details.

   

• Natural Variations: Slight variations in color, texture, stock tone, and minor hand-applied details may occur naturally. These variations are an inherent part of the handmade process and contribute to the unique character of each piece.

   

• Color Display Disclaimer: We make every effort to display product images and digital proofs as accurately as possible. However, physical item colors and details may appear slightly different from screen images due to screen calibration differences across devices and natural material batches.

   

• Envelopes & Custom Upgrades: All luxury cards include a premium white envelope as standard. Upgrades for luxury gold-lined envelopes, colored envelopes, or stamped wax seals can be selected at the quote stage.

   

• Custom Event Matching: We offer a curated palette of signature paper stocks, foils, and font styles. Custom color swatches or event themes can be matched upon request for weddings, galas, and milestone events.

   

• Archiving Designs: We archive custom layouts, digital proofs, and bespoke color palettes for 12 months. Reorders within this timeframe can be requested by providing your original order number.

   

4. Customization, Content Restrictions & Proof Approvals

• Customer Accuracy Responsibility: Customers are strictly responsible for ensuring that all personalization details provided (including names, dates, spelling, grammar, and wording) are accurate upon order confirmation.

   

• Printed Interior Messages: Personal messages can be printed on premium paper and inserted inside cards (font choices include "Fancy" or "Classic").

   

• Content Restrictions: We welcome personalized messages in any language, as well as unique or quirky wording. However, we reserve the right to decline any custom order request that contains hate speech, offensive slurs, inappropriate language, or copyrighted material/imagery that we do not have explicit legal rights to reproduce.

   

• Digital Proof Approvals: For custom/bespoke orders, digital proofs are emailed for written review before crafting starts.

   

  • If a typo or error is noticed after written approval, contact us immediately within 2 hours.

     

  • If crafting has not started, corrections will be made free of charge. If the item has already been made, a reprint fee will apply.

     

  • We cannot be held responsible for customer spelling or detailing errors once production has begun.

     

5. Production Times, Bulk Orders & Peak Demand

• Lead Times & Dispatch Windows: As all of our cards are created to order, production times vary depending on complexity and order size:

   

  • Standard Designs: 3–5 business days production.

     

  • Personalized Cards: 5–7 business days production.

     

  • Custom/Bespoke Orders: 7–10 business days production (or up to 14–20 business days for bespoke suites).

     

  • Overall Dispatch Window: Orders generally dispatch within 7–14 business days following quote approval and full payment receipt.

     

• Bulk & Large Custom Orders: Bespoke event suites carry a minimum order quantity (MOQ) of 10 pieces. Large bulk custom orders require at least 4–6 weeks to complete, depending on order size and studio capacity.

   

• Rush Orders: If you require an order for a specific date, you must notify us at least 30 days prior to your required date or select the "Rush Production" upgrade at the quote stage for an additional fee.

   

• Seasonal Demand: Processing times may extend by 2–4 business days during peak holiday seasons (e.g., Christmas, Valentine's Day, Mother's Day).

   

6. Modifications, Cancellations & Returns

• Order Cancellations: Full cancellations are accepted strictly within 2 hours of payment before production starts. Once work has begun, orders cannot be canceled.

   

• Order Modifications:

   

  • Changes to standard orders must be requested within 12 hours of order placement, provided production has not started.

     

  • Once you receive notification that production or custom design work has begun, no further modifications can be guaranteed or accepted.

     

• Returns Policy:

   

  • Non-Personalized Cards: Returns are not accepted and refunds cannot be done on non-personalized cards after purchase. Please review item details carefully prior to placing your order.

     

  • Personalized & Custom Orders: All personalized, custom-drafted, and bespoke sales are final and non-refundable due to their tailored nature.

     

• Damaged or Incorrect Items:

   

  • If your order arrives damaged during transit or contains an error made on our part (differing from your approved text), contact us within 48 hours of delivery with photos of the issue.

     

  • We will review the issue and, where appropriate, craft and ship a replacement at no additional cost.

     

7. Shipping, Delivery & Packaging

• Delivery Standard Times: Estimated transit times post-dispatch are:

   

  • UK Standard Tracked: 3–5 business days.

     

  • UK 1st Class: 1–2 business days.

     

  • International Shipping: 7–14 business days. Import duties, taxes, or local customs fees are the sole responsibility of the buyer.

     

• Delivery Delays & External Factors: Shipping times provided are estimates only. We are not liable for delays caused by postal services, customs clearance, or external factors beyond our control.

   

• Direct-to-Recipient & Gift Packaging: Orders shipped directly to recipients or marked as gifts are packaged in clean, unbranded external boxes. Physical invoices or price details are never included inside the package; receipts are sent strictly to the purchaser’s billing email.

   

• Missing Deliveries: If a tracked package shows "Delivered" but is missing, check around your property and with neighbors. If it remains missing after 48 hours, contact us with your order number so we can assist in initiating a carrier trace.

   

8. Care Instructions, Intellectual Property & Liability

• Product Care: Store items flat in a cool, dry place away from direct sunlight, high humidity, and extreme heat to preserve card structure, foil detailing, and hand-applied embellishments.

   

• Intellectual Property: All card designs, product concepts, images, artwork, layouts, logos, text, and content displayed on this website are the sole intellectual property of Whylde Atelier. Our designs and website assets must not be copied, reproduced, distributed, modified, or commercially used by others without our prior written permission.

   

• Limitation of Liability: To the fullest extent permitted by law, Whylde Atelier shall not be liable for any indirect, incidental, or consequential loss or damages arising from the use of this website or from products purchased through it.

   

9. Changes to These Terms

We reserve the right to update or change these Terms of Use at any time. Any changes will be posted on this page with an updated revision date. Continued use of the website or submission of order quotes following updates indicates your acceptance of the revised terms.

 

10. Governing Law

These Terms of Use and Terms of Sale are governed by and construed in accordance with the laws of the United Kingdom.

 

11. Customer Support & Contact Information

For customer support, bespoke inquiries, or legal concerns, please contact us:

 

• Email: whyldeatelier@gmail.com

   

• Response Time: Within 48 business hours (Monday–Friday)