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Shipping Policy

Last Updated: August 2026

 

Thank you for choosing Whylde Atelier. Because all of our luxury cards and bespoke suites are individually handmade to order, delivery involves both a production phase and a shipping phase. Please review our full shipping policy below for details on lead times, delivery rates, international shipping, and package tracking.

 

1. Production & Dispatch Lead Times

All orders must be created and processed before they are dispatched. Production begins only after your personalized quote has been approved and full payment has been received.

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  • Standard Designs 3–5 business days and dispatched within 7–10 business days

  • Personalized Cards 3–5 business days and dispatched within 7–10 business days

  • Custom / Bespoke Cards 7–10 business days and dispatched within 7–14 business days

  • Bespoke Event Suites 14–20 business days dispatched within 4–6 weeks (depending on scope)

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  • Peak Seasonal Demand: During high-volume holiday periods (e.g., Christmas, Valentine’s Day, Mother’s Day), production times may extend by an additional 2–4 business days.

     

  • Rush Production: If you need your order by a specific date, please notify us at least 30 days in advance or select the Rush Production upgrade at the quote stage for an additional fee.

     

2. Shipping Rates & Delivery Estimates

Once production is complete, your order is dispatched using reputable postal and courier services. Delivery timeframes listed below are estimates post-dispatch:

 

United Kingdom (Domestic)

  • UK Standard Tracked: 3–5 business days post-dispatch.

     

  • UK 1st Class: 1–2 business days post-dispatch.

     

International Shipping

  • International Tracked: 7–14 business days post-dispatch.

     

  • Customs, Taxes & Duties: International orders may be subject to import duties, value-added taxes (VAT), or local customs clearance fees once the package reaches your destination country. All additional customs charges are the sole responsibility of the customer. We recommend contacting your local customs office for details prior to placing an order.

     

3. Packaging & Direct-to-Recipient Gifts

We take immense care in packaging our handmade creations to ensure they arrive in pristine condition.

 

  • Standard Packaging: Cards are securely wrapped to protect foil details, wax seals, and delicate embellishments from moisture and handling damage during transit.

     

  • Direct-to-Recipient & Gift Orders: Orders shipped directly to recipients or marked as gifts are packaged in clean, unbranded external boxes.

     

  • Invoices & Receipts: Physical invoices or pricing details are never included inside the shipping box. All payment receipts and invoices are sent strictly to the purchaser’s email address.

     

4. Order Tracking & Carrier Delays

  • Tracking Information: Once your order has been crafted and handed over to the delivery carrier, a shipping confirmation email containing your tracking number will be sent to you.

     

  • Carrier Delays & External Factors: While we guarantee our dispatch dates, actual transit times are managed by third-party carriers. Whylde Atelier cannot be held responsible for unexpected delays caused by postal services, customs holds, severe weather, or external circumstances beyond our control.

     

5. Missing, Delayed, or Damaged Packages

  • Missing Deliveries: If your tracking status shows "Delivered" but you have not received your package:

     

    1. Check safe spaces around your property and confirm with household members or neighbors.

       

    2. Allow 48 hours as some carriers update tracking statuses slightly ahead of physical delivery.

       

    3. If your order is still missing after 48 hours, reach out to us at whyldeatelier@gmail.com with your order number so we can initiate a carrier trace.

       

  • Transit Damage: If your order arrives physically damaged in transit, please inspect it upon arrival and contact us within 48 hours of delivery with clear photos of the damaged items and packaging. We will review the issue and, where appropriate, craft and ship a replacement at no extra charge.

     

6. Incorrect Shipping Addresses

Please ensure that your delivery address is accurate and complete when approving your quote and invoice. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer, nor for non-delivery caused by incomplete address details. If a package is returned to our studio due to an incorrect address, re-shipment costs will be billed to the customer.

 

7. Contact Us

If you have questions regarding shipping rates, international delivery, or an existing order status, please contact us:

 

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